When they bought the license I replied in the first 10 comments on their website, it promptly got buried by the internet chiming in.
Going by their website, they have no means by which fans communicate with the studio, they have a forum, but it's pretty much unmonitored.
Their E-mail line is for professional studio inquiries only, all other mail will be deleted.
Their Twitter also doesn't respond it seems.
How he did it I don't know, but a user on Steam claims to have gotten a E-mail reply, to which they said they had no plans to fix or alter Tachyon's multiplayer.