Author Topic: Troubleshooting Guide  (Read 48300 times)

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Offline karajorma

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Have you set the audio to generic software? The other options are a bit dodgy
Karajorma's Freespace FAQ. It's almost like asking me yourself.

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Offline Kail

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You guys do know that the installer won't continue unless there's enough space on drive C even if you choose to install to another drive that has more than enough...right?

 

Offline Tolwyn

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Wing Commander Saga: A Legend Is Reborn | WingCenter
 
Tolwyn’s reputation for risk taking with other people’s lives was considered  to understate the facts. The admiral’s willingness to sacrifice anyone or anything to achieve his objectives had long been lauded in the popular press. He was “the man who got things done”.- Colonel Blair

No errors, no random CTDs, just pure fun and proof of why getting hit with missiles is a bad thing.
-WC Saga's beta tester


Report Wing Commander Saga bugs with Mantis

 
Re: Troubleshooting Guide
I have a weird problem:
When I launch the game, no matter which settings I have in the launcher, the PC reboots. (Luckily, it didn't substain damage)

My PC specifications:
Intel Celeron 2.0 ghz
ATI Radeon 9800 PRO (AGP, 128 mb and Pixel Shader 2.0)
about 700 mb RAM
Creative Labs Audigy
DirectX 9.0c
OpenAL

I don't have Freespace 2.
I've installed WCS on H:\programme\Wing Commander Saga Prologue (it's an external hard drive with a capacity of 1 Terrabyte (1000 Gigabyte btw)
I have the same problem with Beyond the red line. But Imperial Alliance (a Star Wars game based on Freespace 2 developed by the science office of the Emperor's Hammer) works without problems.

Any help would be appreciated. Thanks in advance. :)
Audio Converter of Enigma Campaign 2666:
http://enigma.de.to/

German translator of WC: Hostile Frontier:
http://www.ciinet.org/kevin/wchf/

My Youtube Channel:
http://www.youtube.com/user/FekLeyrTarg?feature=mhee

 

Offline The E

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Re: Troubleshooting Guide
Go here. Download the 3.6.10 RC2 executable, extract and copy it to your WCS directory. Open the Launcher, click the Browse button, and select the regular build. if that doesn't solve it, select the debug version and run that as far as it goes, and then post the FS_open.log file in the \data\ directory here.
If I'm just aching this can't go on
I came from chasing dreams to feel alone
There must be changes, miss to feel strong
I really need lifе to touch me
--Evergrey, Where August Mourns

 
Re: Troubleshooting Guide
Go here. Download the 3.6.10 RC2 executable, extract and copy it to your WCS directory. Open the Launcher, click the Browse button, and select the regular build. if that doesn't solve it, select the debug version and run that as far as it goes, and then post the FS_open.log file in the \data\ directory here.

Here you go.
btw I've looked for others with this problem via google ealier this day. No results.

[attachment deleted by evil Tolwyn]
Audio Converter of Enigma Campaign 2666:
http://enigma.de.to/

German translator of WC: Hostile Frontier:
http://www.ciinet.org/kevin/wchf/

My Youtube Channel:
http://www.youtube.com/user/FekLeyrTarg?feature=mhee

 

Offline The E

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Re: Troubleshooting Guide
Ummm.....First, you should mark the "Enable features for WCS" checkbox in the Launcher, under Gameplay.
Second, I have absolutely no clue whats going on there, but I believe it's something with your Hardware, rather than FreeSpace. Do you have problems when running other Games, especially ones that are build on OpenGL?
If I'm just aching this can't go on
I came from chasing dreams to feel alone
There must be changes, miss to feel strong
I really need lifе to touch me
--Evergrey, Where August Mourns

 
Re: Troubleshooting Guide
Ummm.....First, you should mark the "Enable features for WCS" checkbox in the Launcher, under Gameplay.
Second, I have absolutely no clue whats going on there, but I believe it's something with your Hardware, rather than FreeSpace. Do you have problems when running other Games, especially ones that are build on OpenGL?
No, I don't. Exept of Beyond the red line of course.
And I tried it with "toogle features for wcs". It's still the same. As I said above, it doesn't matter how WCS  is configured: My PC reboots when staring either wcs or btrl.
btw here's another log just in case it helps us all.

[attachment deleted by evil Tolwyn]
Audio Converter of Enigma Campaign 2666:
http://enigma.de.to/

German translator of WC: Hostile Frontier:
http://www.ciinet.org/kevin/wchf/

My Youtube Channel:
http://www.youtube.com/user/FekLeyrTarg?feature=mhee

 

Offline The E

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Re: Troubleshooting Guide
I still believe that there's a problem with your system, rather than with FS2. When you say "reboot", do you mean a complete BSOD, or a regular reboot?
If I'm just aching this can't go on
I came from chasing dreams to feel alone
There must be changes, miss to feel strong
I really need lifе to touch me
--Evergrey, Where August Mourns

 

Offline Jeff Vader

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Re: Troubleshooting Guide
I've seen a similar issue with FSO. Your log ends at reading prologue_hud.vp. Chances are that the file is corrupt and is causing this issue. I'd suggest redownloading and reinstalling WCS.
23:40 < achillion > EveningTea: ass
23:40 < achillion > wait no
23:40 < achillion > evilbagel: ass
23:40 < EveningTea > ?
23:40 < achillion > 2-letter tab complete failure

14:08 < achillion > there's too much talk of butts and dongs in here
14:08 < achillion > the level of discourse has really plummeted
14:08 < achillion > Let's talk about politics instead
14:08 <@The_E > butts and dongs are part of #hard-light's brand now
14:08 <@The_E > well
14:08 <@The_E > EvilBagel's brand, at least

01:06 < T-Rog > welp
01:07 < T-Rog > I've got to take some very strong antibiotics
01:07 < achillion > penis infection?
01:08 < T-Rog > Chlamydia
01:08 < achillion > O.o
01:09 < achillion > well
01:09 < achillion > I guess that happens
01:09 < T-Rog > at least it's curable
01:09 < achillion > yeah
01:10 < T-Rog > I take it you weren't actually expecting it to be a penis infection
01:10 < achillion > I was not

14:04 < achillion > Sometimes the way to simplify is to just have a habit and not think about it too much
14:05 < achillion > until stuff explodes
14:05 < achillion > then you start thinking about it

22:16 < T-Rog > I don't know how my gf would feel about Jewish conspiracy porn

15:41 <-INFO > EveningTea [[email protected]] has joined #hard-light
15:47 < EvilBagel> butt
15:51 < Achillion> yes
15:53 <-INFO > EveningTea [[email protected]] has quit [Quit: http://www.mibbit.com ajax IRC Client]

18:53 < Achillion> Dicks are fun

21:41 < MatthTheGeek> you can't spell assassin without two asses

20:05 < sigtau> i'm mining titcoins from now on

00:31 < oldlaptop> Drunken antisocial educated freezing hicks with good Internet == Finland stereotype

11:46 <-INFO > Kobrar [[email protected]] has joined #hard-light
11:50 < achtung> Surely you've heard of DVDA
11:50 < achtung> Double Vaginal Double ANal
11:51 < Kobrar> ...
11:51 <-INFO > Kobrar [[email protected]] has left #hard-light []

 
Re: Troubleshooting Guide
I still believe that there's a problem with your system, rather than with FS2. When you say "reboot", do you mean a complete BSOD, or a regular reboot?
A regular reboot.

I've seen a similar issue with FSO. Your log ends at reading prologue_hud.vp. Chances are that the file is corrupt and is causing this issue. I'd suggest redownloading and reinstalling WCS.
I'll give it a try right away.
If this doesn't work, could someone of you send me your "prologue_hud.vp", please? If redownloading doesn't work, then perhabs replacing that file with the one from someone else. Thanks in advance.

edit: No, it didn't. But I'm trying another approach: Replacing the normal ATI drivers with Omega ones.
edit2: No, it didn't work either. I've also tried both DX8 and OpenGL modes: No success.
« Last Edit: April 19, 2009, 08:54:08 am by FekLeyrTarg »
Audio Converter of Enigma Campaign 2666:
http://enigma.de.to/

German translator of WC: Hostile Frontier:
http://www.ciinet.org/kevin/wchf/

My Youtube Channel:
http://www.youtube.com/user/FekLeyrTarg?feature=mhee

 

Offline Jeff Vader

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  • Bwahaha
Re: Troubleshooting Guide
Are your other drivers up to date? At one time I had strange rebooting/crashing issues with games because of old audio drivers.
23:40 < achillion > EveningTea: ass
23:40 < achillion > wait no
23:40 < achillion > evilbagel: ass
23:40 < EveningTea > ?
23:40 < achillion > 2-letter tab complete failure

14:08 < achillion > there's too much talk of butts and dongs in here
14:08 < achillion > the level of discourse has really plummeted
14:08 < achillion > Let's talk about politics instead
14:08 <@The_E > butts and dongs are part of #hard-light's brand now
14:08 <@The_E > well
14:08 <@The_E > EvilBagel's brand, at least

01:06 < T-Rog > welp
01:07 < T-Rog > I've got to take some very strong antibiotics
01:07 < achillion > penis infection?
01:08 < T-Rog > Chlamydia
01:08 < achillion > O.o
01:09 < achillion > well
01:09 < achillion > I guess that happens
01:09 < T-Rog > at least it's curable
01:09 < achillion > yeah
01:10 < T-Rog > I take it you weren't actually expecting it to be a penis infection
01:10 < achillion > I was not

14:04 < achillion > Sometimes the way to simplify is to just have a habit and not think about it too much
14:05 < achillion > until stuff explodes
14:05 < achillion > then you start thinking about it

22:16 < T-Rog > I don't know how my gf would feel about Jewish conspiracy porn

15:41 <-INFO > EveningTea [[email protected]] has joined #hard-light
15:47 < EvilBagel> butt
15:51 < Achillion> yes
15:53 <-INFO > EveningTea [[email protected]] has quit [Quit: http://www.mibbit.com ajax IRC Client]

18:53 < Achillion> Dicks are fun

21:41 < MatthTheGeek> you can't spell assassin without two asses

20:05 < sigtau> i'm mining titcoins from now on

00:31 < oldlaptop> Drunken antisocial educated freezing hicks with good Internet == Finland stereotype

11:46 <-INFO > Kobrar [[email protected]] has joined #hard-light
11:50 < achtung> Surely you've heard of DVDA
11:50 < achtung> Double Vaginal Double ANal
11:51 < Kobrar> ...
11:51 <-INFO > Kobrar [[email protected]] has left #hard-light []

 

Offline Tolwyn

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Re: Troubleshooting Guide
It has nothing to do with Prologue's data files if you experience issues with Beyond the Red Line as well. This is an engine related issue, probably related to your specific hardware/OS configuration.
Wing Commander Saga: A Legend Is Reborn | WingCenter
 
Tolwyn’s reputation for risk taking with other people’s lives was considered  to understate the facts. The admiral’s willingness to sacrifice anyone or anything to achieve his objectives had long been lauded in the popular press. He was “the man who got things done”.- Colonel Blair

No errors, no random CTDs, just pure fun and proof of why getting hit with missiles is a bad thing.
-WC Saga's beta tester


Report Wing Commander Saga bugs with Mantis

 
Re: Troubleshooting Guide
Are your other drivers up to date? At one time I had strange rebooting/crashing issues with games because of old audio drivers.
I've tried it with updating my Sound card drivers: No success.

Well, looks like there's nothing I can do anymore but to wait for the next engine build.  That's not fair. :(
But thanks anyways for your support. I still appreciate your efforts to help me solving this problem. :)
I wonder if someone else has this problem.

edit: I think I'll report this to the team behind the fsopen engine.

edit2: I have an idea what caused this: I recently brought my PC to a technician and he told me that the internal HDD and my graphics card are damaged. I got a new HDD but the wrong gpu, an ATI 7000 (I can't play most games with it because of no hardware acceleration). He'll install a Nvidia card on monday (I hope that it'll be a geforce 7900 gs). If this fixes my "wcsaga start => PC reboot" problem, I'll let you know.

edit3: Nope. I've got a nvidia fx5600 now and wcsaga and btrl still don't work.
« Last Edit: April 27, 2009, 01:54:24 pm by FekLeyrTarg »
Audio Converter of Enigma Campaign 2666:
http://enigma.de.to/

German translator of WC: Hostile Frontier:
http://www.ciinet.org/kevin/wchf/

My Youtube Channel:
http://www.youtube.com/user/FekLeyrTarg?feature=mhee

 
Re: Troubleshooting Guide
Firstly, Im a big WC fan and this mod looks fantastic, well done to all involved.

However I do not seem to be able to get through the first mission without a CTD. It always happens at the same spot, when proceeding to the 3rd (or 4th) nav point, the one right after the training fight against the corvette. The game will freeze for a moment, then a windows dialogue box pops up (i.e. Freespace has encountered a problem and need to close) and close it does.

Has anyone else encountered this problem?

 

Offline The E

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Re: Troubleshooting Guide
Hi there. The first thing you should try is downloading this. It's the latest recommended version of the engine. Get both the 3.6.10RC3 exe and the Launcher. Put both into your WCS directory, start the Launcher, select the 3.6.10RC3 executable, and see if the problem still exists.
If it does, select the debug exe, run it until it crashes, then post the fs2_open.log file in the data\ directory here.
If I'm just aching this can't go on
I came from chasing dreams to feel alone
There must be changes, miss to feel strong
I really need lifе to touch me
--Evergrey, Where August Mourns

 

Offline Tolwyn

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Re: Troubleshooting Guide
The crash is caused by change-ship-model sexp. If the new exe doesn't solve it for you, I'll upload a modified mission for you.
Wing Commander Saga: A Legend Is Reborn | WingCenter
 
Tolwyn’s reputation for risk taking with other people’s lives was considered  to understate the facts. The admiral’s willingness to sacrifice anyone or anything to achieve his objectives had long been lauded in the popular press. He was “the man who got things done”.- Colonel Blair

No errors, no random CTDs, just pure fun and proof of why getting hit with missiles is a bad thing.
-WC Saga's beta tester


Report Wing Commander Saga bugs with Mantis

 
Re: Troubleshooting Guide
The new engine version did the trick. Thanks guys  :yes:

 
Re: Troubleshooting Guide
I've played WCS on other PCs and so far I'm impressed. Nice.
But I've noticed something while I was playing the last mission of the 2nd Autopilot demo (the one where you have to destroy the Lexington). I know this isn't exactly the right place to write this but I don't want to open a new topic just for a minor glitch. (if you want me to report such things in separate topics, just tell me)
I don't know if someone noticed it before but the Lexington's  lasers fired right through her bulkheads and hit me while I was fighting her from the inside.

When I'm home again, I'll try to get WCS and BtrL to run on my own PC on which the reboot problem occurs.
Audio Converter of Enigma Campaign 2666:
http://enigma.de.to/

German translator of WC: Hostile Frontier:
http://www.ciinet.org/kevin/wchf/

My Youtube Channel:
http://www.youtube.com/user/FekLeyrTarg?feature=mhee

 

Offline Dragon

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Re: Troubleshooting Guide
It is, unfortunately, an issue with FS in general, though not a bug.
A turret can shot throught the ship it's mounted on and it's a standard retail FS behaviour.
In 3.6.10 builds there's a subsystem flag "Check Hull", which prevents such behaviour, but at the time WCS Prologue was made, it wasn't existing.
Final WCS should have this flag on all turrets of all ships and most likely will have.