There are some good concerns being raised here, and I'd like to take a stab at addressing a few of them, as my take on what we're trying to do here. Just in general, if it turns out that some of the specific points of this new initiative wind up causing issues themselves, I think we should be able to look at them as open to revision as necessary.
However, here's what does affect me and most of the boards on HLP. You said hosted projects can no longer moderate how they want and that they must adhere to the global rules. You gave a few passing examples, but I have no ideas what you expect of me on my boards... Especially since you guys came up with or are coming up with all those rules behind closed doors. The root problem from the last outburst that I recall still exists. There is a distinct lack of 'same pageness' with individual board moderators... Except now any higher up moderator can come in and do whatever under the guise of 'we talked about it'. I suppose it's a good thing I trust 1 or 2 of the ad mins :-) .
It's my understanding that we're going to be removing most of the ordinary folder mod positions, since they don't have access to the moderation back-end, and they're largely redundant anyway: most of the global mods/admins are reading most of those folders on a daily basis. In turn, I think we'll be adding a few additional global mods, which should more than make up for things. Of course project leaders will still exist, but with the understanding that they're subject to the same overall moderation guidelines as the rest of the forums are. We're in the process of cooking up something more formal regarding what those guidelines are, so hopefully that will help clear up any additional uncertainty.
As far as project leaders in general go, this is just my personal take on things, but I see them as ideally serving the same role that I have on another forum where I'm active. The position there is tied to individual folders, and those who hold it basically act as caretakers or promoters of those folders: we can change the announcements section, add folder-wide polls, sticky threads, and move/lock threads under limited circumstances. When it comes to actual moderation, though, we can't take any action on our own, but just report the post to the forum mods like everyone else. I think a similar policy would work well on HLP, in that project leaders shouldn't really be dealing with the whole issue of disciplining trouble users: just use the report feature, and let the mods/admins clean things up. I won't deny that there have been issues with this in the past, but I think this new system should alleviate those.
Are forum moderators included in this 'peer category'? Cause I happen to remember a certain semi recent incident with a global mod just going "whatever, I do what I want because I feel like I'm more important that you are" and completely bypassing this whole consulting and PMing part. Are these changes made to prevent that from happening again?
Is this system in place to provide more consistency between admins and global moderators?
One of the main purposes of all of this is to make sure that admins and global moderators are on the same page when there's action that needs to be taken against a particular user. We're making a conscious effort to keep track of what actions are taken against users, and to have more than one voice chime in when action such as warning/monkeying is a possibility. If there's any reason why we feel like we can't make a good call on a certain case, whether because we're part of the thread ourselves or else have some history with the poster, we won't be making the call on it (honestly that's something that most of us have been wary of doing well before now). And we'll make sure to have multiple voices chime in before we handle any situations that aren't so clear-cut. This ties in with the use of the Hammer of Justice account for mod actions: it emphasizes that these aren't individual decisions.
An official policy that there will be no consistency between punishments will provide grounds for real frustration. I already feel like I'm at risk of a ban for posting in good faith on several topics I'm interested in. The new rules mean that I need to make sure all edge cases are reported so I can understand when action is going to be taken and when it isn't. Is that the intent here? It does at least seem to jive with the request for more reports. Are posts by moderators safe to emulate? Can I insult someone as long as a moderator's used the same wording?
I don't think the idea here is that there won't be consistency between punishments; if you got that impression from the guidelines, maybe that section could use a rewrite. If you have two users with similar history and breaking similar rules, they should be receiving pretty much the same consequences. What we're trying to avoid are those cases where someone receives a certain punishment and then complains, "But User X did the same thing, and they weren't warned for it!" There should always be consideration for a user's individual posting history, and just because there's no visible action taken against someone, that doesn't mean they haven't received a PM from the mods warning then about the action...in other words, individual circumstances will always apply. As for the rest of this, I don't think most of the good-faith posts I've seen you make are a real problem, though I think that reporting is always the best option, and that going forward some of the more general comments you've felt the need to make won't be necessary. And in an ideal world, no one should be insulting anyone else, regardless of position (though I can't say I've been innocent of it myself
); I think we'll all be making a point to watch what we say in the future.
Why is there no formal rule about moderating discussions you're participating in? What kind of recourse do we have when a thread ends up locked while a couple moderators complain about how dreadful everything is?
We do have a stipulation now that we won't be involved in the decision process for threads that we're actively engaged in (unless it's extremely blatant stuff like splitting out a derail), and it's my understanding at least that we're going to strongly avoid trying to get the last word in. I know that I personally don't like to see promising threads wind up being locked because of the negative actions of a few posters.
Unfortunately I think these rules are going to push forum discussion farther along in a direction it's previously tended to go: threads dominated by stubborn, underinformed people who can repeat the same points over and over again no matter what they're told, leading to frustration, irritation, page after page of posts trying to cover the same ground, and (under these new rules) a lot of recrimination for the people most likely to bring substance to a thread. A set of forum rules that sees MP-Ryan banned and Liberator left posting is not a set of forum rules that will provide an interesting culture.
If certain users exhibit a pattern of behavior destructive to good discussions, regardless of whether or not an individual post of theirs breaks a certain rule, we're certainly going to take a serious look at them. As kara pointed out, these guidelines don't necessarily enumerate every single pattern of action that can land a person in trouble. I'd like to think that, collectively, we'll be able to step in when necessary and try to create an environment that fosters good discussion.
There's also one huge, inherent flaw with the moderation system as it is right now: it rewards sniping. Let's say the issue in question is India vs. Pakistan and it's something a ton of forum members care about. It's easy to slip in a line or two aside about this issue in a place where it doesn't necessarily belong. It's difficult to reply to this point without creating a derail or being accused of soapboxing. This creates incentives for political and personal statements to be made obliquely where they can't be safely or productively engaged.
If you see that happening, by all means report it. Off-topic posting is discouraged in general, but when it's done with the malicious intent of dragging another argument where it doesn't belong, that's a pretty clear-cut misstep.
(gonna split this here, because it's already getting crazy long)