Maxtor may be a drive manufacturer.. but they are not adept at data recovery.
Kind of like saying you'll go and get a set of tires from the gas n'sav round the corner,
sure they might have tires... but is that really a good idea?
Ten to one, they run the same scans on it that they would for a returned drive.
He needs something heavy duty, not the glance and "oh we think it's broke - pay us $150 for
taking the looksie."
Short of the platters having extensive physical damage, there should be something possible.
When I looked at this, I was looking for a business hard drive, no backups, and it had the last year of data
on there. So I wasn't playing around while everything was standstill.
One of the programs I got in that little batch of fun, actually can read through several reformats of the disc and still
pull off nearly the whole OS. I didn't end up using it in that instance, but it's been nice for other purposes.