Author Topic: Something about the Support board  (Read 792 times)

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Offline Aardwolf

  • 211
  • Posts: 16,384
    • Minecraft
Something about the Support board
I notice that very often responders to "help, help, my FS2 is broke!" posts assume that the issue is not the most obvious thing that could cause the sort of problem described.

Examples:

"Help, <list of things that happens when launcher flag X is used/not used> is happening and it's icky, wtf?"
"Help, <list of things that happen when you don't have a mod.ini, or are trying to play a campaign without the right mod active>"
"Help, <list of things that indicates you're playing retail>"

Although a lot of this stuff is covered (I think) in the (stickied) FAQ, problem is people will not always have looked there. Heck, people often don't even come here, they just spam General FreeSpace Discussion with support questions.

Note: I think Lobo has figured this out, hence his insane problem-solving skills

Just a suggestion, consider the 'incredibly dumb mistakes' before thinking about the vagueries and intricacies that have an off-chance of messing something up for advanced modders. Take context into account - is this someone who usually knows what he/she is doing, or does it seem like they haven't got a clue what they're doing? I'm not saying we should treat new members like idiots, but (especially considering the increase in publicity we've gotten in past months), it's not really safe to assume they are aware of "obvious" problems.

 

Offline Mura

  • 27
  • Shadow lurker
Re: Something about the Support board
Well, the stickie threads and forum nettiquete dictate that you are already informed of the common stuff because you are suposed to read those threads first if you really are interested in getting your problem solved, If you fail to read those and the solution for your problem was there and we get to think that the problem is something more complicated, then who fault is it?

I agree that not everyone reads and that the more common mistakes are always there, but, if You have come to realize this fact why on earth don't you just help instead of complain about it? This is a community effort, HLPers help other HLPers out with their problems on their own free time, there's no one dedicated 100% to do this, if you have time to complain, you have time to help, and you obviously recognize the problems very well, so why not lend a hand?
Let's all help to the best we can and believe in the users.
Signed, me