[Fragrag]

I didn't see a forum about tech support, but I've always trusted you guys.
Yesterday I bought a new mouse and it's not working. It's a USB mouse and the computer won't detect it. I haven't tried it on another computer but I do have a second USB mouse hooked up to the computer which is working and I'm using now. The included drivers don't work either. While checking the (not-working) mouse settings I see that the mouse seems to lack a Hardware-ID and a Compatible-ID. Is this due to the mouse or the computer not detecting my mouse correctly? Any hope for my mouse or do I just return it?

[Ashrak]

your USB port is broken try another one

[Nuke]

what happened is the computer detected the mouse and sence windows didnt have the vendor/product ids in its driver database, it loaded its own generic mouse driver before you installed the one it should be using. i find you need to install the usb drivers before the usb device most of the time. what i think you need to do is attach the mouse and open up the device manager. remove the mouse from the system and all its related entries, like hid devicees linked to it. you may actually have to purge the drivers as well (in vista they give you a checkbox to actually delete the files from the windows folder). once you do that disconnect the mouse, uninstall the drivers and reboot. when it comes back up install the drivers, then plug in your mouse. this makes sure the windows driver database has the proper entries.

[Fragrag]

I've done that, and didn't work. So I returned to the store, trade it in and got a new one, same model and make and it's still not working. How would you purge the drivers in XP? And how do I know what's linked to the mouse?

[Fragrag]

Sorry for doublepost, but I tried the mouse on my sister's computer and it worked. I'm guessing it's something wrong with my computer.

[Nuke]

try a different port, that might work.

to purge drivers in xp you have to do it manually, by going into the device manager and dubleclick on the mouse, and bring up the driver tab. hit driver details to get the file names and path. then you can find them anddelete them manually.

[Fragrag]

And XP should download that again after restarting? Also, are you talking about the working mouse drivers? Or the non-working mouse drivers? If I check the driver settings of the non-working mouse, it says there are no drivers installed.

[Nuke]

thats damn odd. try installing from the update driver button and point it to the cd rom.

[Fragrag]

I tried that, problem is my computer isn't reading the Hardware ID that's on the mouse so it won't accept that drivers. No idea what the **** is causing that. I've deactivated my anti-virus and still didn't work either. It's an 8 button mouse, might that pose some problems?