[Gloriano]

what about one thread for newbies where they can ask Q's and are welcomed just idea:)

[redmenace]

Originally posted by Bobboau
we may need a newbie forum

and I think we should have a full install relese, as FS2 to FSO patch relese, and just the executable, all future releses will consist of a full instal, just the executable, and a patch from the previus version (new media and the exe)

and the pre-relese beta build why don't we just call it 3.6b

How much of a learning curve do we want people to have to go through. I mean currently the releases require you to have some knowledge of freespace modding. I mean how easy do we want it. I mean the simple problems people have often keep them posting. If we are courteous and kind and answer the question no matter how annoying, people will stay and keep posting here. additionally. maybe a designated help staff might help, like a support side of the team. Say like part of the team writing the readme could handle all support questions. There must be a way to tone down the "n00b" threads and the like and still keep people from being insulted.

[Setekh]

Agreed. Designated help staff.... hmmm.

Time to open up the email again.

[kasperl]

i wouldn't mind helping out in a newbie forum by giving links to answers, or answering directly. i don't have much time, but i think i can handle a thread or 5 a day, more if it is a really FAQ.  i suggest a forum specificly for this, so noobs don't get irritated answers from veterans trying to get a feature request through to the SCP team, with this forum being swamped by "i can't get m sinempas too w0rk, there wa to briht OMG, WTF hlp me plz."

[Lt.Cannonfodder]

I too would really like to help any way I can. Too bad there seem's to be nothing I can do

[Sandwich]

Anything you can think of that could be asked about, write down in the appropriate place in the FS Doc Wiki.

Now, regarding technical support: Personally, while I consider myself to be quite above average on the "Be A Good Newbie And Read The FAQ Before Asking Questions"-o-meter when I'm checking something new out, I still think it'd be worth it to have static pages with Q&A in a primary position, with the FAQ forum as the sescondary and interactive help center. I'd much rather read an organized list of frequently asked questions to see if any are relevant to my problem than sift through some forum's search function or "READ ME FIRST!!!" thread.