after 6 months of abuse my ipod now fails to operate. the screen is cracked, the hard drive thrashed and i didnt pick up the store sold insurance for a nominal fee of $50 so they refuse to take it back. this leaves me only one option, fool the waranty department into sending me a replacement.

this follows in the great american tradition of denying responsibility for ones actions.
i have tried this before when i dropped my 20 gig archos in the parking lot of a pawn shop i was working at during one of our weed breaks. i attribute that failure to being totally stoned and insuffietient *****ing on my part. this ipod i have costs nearly 3 times as much and im not letting it go withought a fight.
hp keeps denying my rma requests stating that i didnt troubleshoot the thing suffietiently. but i know what the problem is, it was abused, dropped, kicked, thrown, ect. a portable device, especially one this expensive, should be almost invunerable to this kind of abuse. my only option is the dreaded troubleshooting hotline. so this is the final battle, failure here means that corprate america wins. $400 is like a toy to them, for me it represents a week of slaving away for the good of some rich guy.
now does anyone have any pointers as how i should procede?