Author Topic: tech support help plz  (Read 3893 times)

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Offline brozozo

  • Used to be d3r3k.
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Hey, guys, long time no see. Hope everything is well. I've got a problem, and HLP has helped me out in the past.

Problem description: I gave an old video card to a friend, and after installing it, the the system won't start Windows. The computer is stuck in a loop consisting of the power on splash screen, asking me which mode I want to start Windows in, the Windows loading screen, and asking me whether I'd like to go to Windows or the recovery console. Selecting safe mode displays a huge list of .sys files. I can't remember the last time I used safe mode in XP, so I don't know if this is a good or bad thing.

Attempted fixes: I checked in BIOS to see if there any relevant settings, and I noticed something to the effect of Primary Display Device. It had three settings: PCI, PCI-E, and Onboard. Previously, it was not set on any three of those. I tried it with PCI-E, and I've removed the card and set it to Onboard. No such luck.

Recent changes: Secondhand video card that lead to this post: Radeon X700.

--

Operating system: Windows XP Media Center Edition

System specs: HP Pavilion A1620N

I have Googled and read the FAQ: Yes

(copied/pasted from another forum)

 

Offline Bob-san

  • Wishes he was cool
  • 210
  • It's 5 minutes to midnight.
Do you have an adequate power supply for it? The x700 may be drawing more electricity than the HP's crappy PSU can give it--thus causing crashes once it's out of "basic" mode.
NGTM-1R: Currently considering spending the rest of the day in bed cuddling.
GTSVA: With who...?
Nuke: chewbacca?
Bob-san: The Rancor.

  

Offline colecampbell666

  • I See Dead Pictures
  • 212
  • Evolution and ascension.
Hey, guys, long time no see. Hope everything is well. I've got a problem, and HLP has helped me out in the past.

Problem description: I gave an old video card to a friend, and after installing it, the the system won't start Windows. The computer is stuck in a loop consisting of the power on splash screen, asking me which mode I want to start Windows in, the Windows loading screen, and asking me whether I'd like to go to Windows or the recovery console. Selecting safe mode displays a huge list of .sys files. I can't remember the last time I used safe mode in XP, so I don't know if this is a good or bad thing.

Attempted fixes: I checked in BIOS to see if there any relevant settings, and I noticed something to the effect of Primary Display Device. It had three settings: PCI, PCI-E, and Onboard. Previously, it was not set on any three of those. I tried it with PCI-E, and I've removed the card and set it to Onboard. No such luck.

Recent changes: Secondhand video card that lead to this post: Radeon X700.

--

Operating system: Windows XP Media Center Edition

System specs: HP Pavilion A1620N

I have Googled and read the FAQ: Yes

(copied/pasted from another forum)
The loop thing happened to me a while ago, for no reason at all. (other than uninstalling SW:EAW, which royally screws any PC when you uninstall it) I had to reinstall Windoze, hope you don't.
Gettin' back to dodgin' lasers.

 

Offline Prophet

  • 210
  • The know-it-all
When you say "install", do you mean plugged in or was there software installation (drivers) at some point. If there was software installation, then it would propably be easiest to cave in and reinstall windows.

If there was no new software installed, then Bob-sans assessment seems likely.
If the power is in abundance, the one possibility might be hardware incompatibility. Sometimes when you put things together the results may be erratic. Sometimes positive, sometimes negative or even a bit creepy.
I'm not saying anything. I did not say anything then and I'm not saying anything now. -Dukath
I am not breaking radio silence just cos' you lot got spooked by a dead flying ****ing cow. -Sergeant Harry Wells/Dog Soldiers


Prophet is walking in the deep dark places of the earth...

 

Offline ShadowGorrath

  • Not funny or clever
  • 211
Help me !
I have the same problem: windows starts loading, up to the 'Windows XP' loading page, then some dark blue page with some text appears for a moment, and then my PC restarts.

Old PC. One time, it got fixed by scanning the PC for errors. But I can't do it now, and don't think it would work again.

Windows XP Service Pack 3 ( the pre-release one ).

 

Offline Wobble73

  • 210
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I've had similar problems in the past, turned out to be a dodgy strip of memory, something to do with latency or speeds or somesuch! Any other changes to the computer recently?
Who is General Failure and why is he reading my hard disk?
Early bird gets the worm, but the second mouse gets the cheese
Ambition is a poor excuse for not having enough sense to be lazy.
 
Member of the Scooby Doo Fanclub. And we're not talking a cartoon dog here people!!

 You would be well adviced to question the wisdom of older forumites, we all have our preferences and perversions

 

Offline ShadowGorrath

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  • 211
No new hardware ever since I got the PC.

Only thing - yesterday I installed a game and had to find a crack for it . Doubt it is a virus, but there's a chance it is.

Help, please. It's kinda urgent. I'm writing from my phone, cause the PC doesn't even fully load windows.

Maybe there's a way to run the ckhdsk ( or whatever it's called ) without windows fully loading ?

 

Offline Bob-san

  • Wishes he was cool
  • 210
  • It's 5 minutes to midnight.
Try using a Linux livedisk. IF you have an old Windows CD, you can run chkdsk that way.
NGTM-1R: Currently considering spending the rest of the day in bed cuddling.
GTSVA: With who...?
Nuke: chewbacca?
Bob-san: The Rancor.

 

Offline Jeff Vader

  • The Back of the Hero!
  • 212
  • Bwahaha
Experience has taught me that here at HLP "an authentic Windows CD" is like a curse word. Or an explicit lie.
23:40 < achillion > EveningTea: ass
23:40 < achillion > wait no
23:40 < achillion > evilbagel: ass
23:40 < EveningTea > ?
23:40 < achillion > 2-letter tab complete failure

14:08 < achillion > there's too much talk of butts and dongs in here
14:08 < achillion > the level of discourse has really plummeted
14:08 < achillion > Let's talk about politics instead
14:08 <@The_E > butts and dongs are part of #hard-light's brand now
14:08 <@The_E > well
14:08 <@The_E > EvilBagel's brand, at least

01:06 < T-Rog > welp
01:07 < T-Rog > I've got to take some very strong antibiotics
01:07 < achillion > penis infection?
01:08 < T-Rog > Chlamydia
01:08 < achillion > O.o
01:09 < achillion > well
01:09 < achillion > I guess that happens
01:09 < T-Rog > at least it's curable
01:09 < achillion > yeah
01:10 < T-Rog > I take it you weren't actually expecting it to be a penis infection
01:10 < achillion > I was not

14:04 < achillion > Sometimes the way to simplify is to just have a habit and not think about it too much
14:05 < achillion > until stuff explodes
14:05 < achillion > then you start thinking about it

22:16 < T-Rog > I don't know how my gf would feel about Jewish conspiracy porn

15:41 <-INFO > EveningTea [[email protected]] has joined #hard-light
15:47 < EvilBagel> butt
15:51 < Achillion> yes
15:53 <-INFO > EveningTea [[email protected]] has quit [Quit: http://www.mibbit.com ajax IRC Client]

18:53 < Achillion> Dicks are fun

21:41 < MatthTheGeek> you can't spell assassin without two asses

20:05 < sigtau> i'm mining titcoins from now on

00:31 < oldlaptop> Drunken antisocial educated freezing hicks with good Internet == Finland stereotype

11:46 <-INFO > Kobrar [[email protected]] has joined #hard-light
11:50 < achtung> Surely you've heard of DVDA
11:50 < achtung> Double Vaginal Double ANal
11:51 < Kobrar> ...
11:51 <-INFO > Kobrar [[email protected]] has left #hard-light []

 

Offline brozozo

  • Used to be d3r3k.
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Thanks for the help, guys. I figured it out though.

The power supply was a theory of mine, but it turned out to be the hard drive (:confused:). It would encounter an error along the lines of UNMOUNTABLE_BOOT_VOLUME, and would automatically restart, hence the loop. You couldn't do anything with it, and I didn't have a Windows disc, so I hooked it up to my computer to run CHKDSK. It works fine now, but I'm letting my friend know it would be wise to backup his stuff and invest in a new drive.

 

Offline ShadowGorrath

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But... What am I supposed to do ? I DON'T have the Windows CD. How can I run CKHDSK ( or whatever it's called ) another way ?

 

Offline colecampbell666

  • I See Dead Pictures
  • 212
  • Evolution and ascension.
But... What am I supposed to do ? I DON'T have the Windows CD. How can I run CKHDSK ( or whatever it's called ) another way ?
Plug the HDD into another PC.
Gettin' back to dodgin' lasers.

 

Offline ShadowGorrath

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  • 211
Great . . . Now I need another PC . . .

 

Offline colecampbell666

  • I See Dead Pictures
  • 212
  • Evolution and ascension.
Great . . . Now I need another PC . . .
Use a friend's.
Gettin' back to dodgin' lasers.

 

Offline Bob-san

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  • It's 5 minutes to midnight.
Experience has taught me that here at HLP "an authentic Windows CD" is like a curse word. Or an explicit lie.
I've got one authentic Windows CD--for Vista HP 64-bit. It set me back $112, though I prefer to stay legal with stuff like that.
NGTM-1R: Currently considering spending the rest of the day in bed cuddling.
GTSVA: With who...?
Nuke: chewbacca?
Bob-san: The Rancor.

 

Offline colecampbell666

  • I See Dead Pictures
  • 212
  • Evolution and ascension.
Experience has taught me that here at HLP "an authentic Windows CD" is like a curse word. Or an explicit lie.
I've got one authentic Windows CD--for Vista HP 64-bit. It set me back $112, though I prefer to stay legal with stuff like that.
An authentic Windoze CD can be pirated, as long as it can be validated.
Gettin' back to dodgin' lasers.

 

Offline Stealth

  • Braiiins...
  • 211
Maybe there's a way to run the ckhdsk ( or whatever it's called ) without windows fully loading ?

boot from a Windows CD

enter the Windows Recovery Console (i.e. select to "repair existing windows installation", or something like that)

run chkdsk :)

 

Offline FUBAR-BDHR

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Can you hit F8 and get the boot menu?  If so try safe mode or VGA mode.  You might need to wipe out the old video drivers. 

As for the blue screen / reboot problem there should be an option to disable auto restart on error or something like that option.  Try that so you can get the exact error on the blue screen.
No-one ever listens to Zathras. Quite mad, they say. It is good that Zathras does not mind. He's even grown to like it. Oh yes. -Zathras

 

Offline Bob-san

  • Wishes he was cool
  • 210
  • It's 5 minutes to midnight.
Experience has taught me that here at HLP "an authentic Windows CD" is like a curse word. Or an explicit lie.
I've got one authentic Windows CD--for Vista HP 64-bit. It set me back $112, though I prefer to stay legal with stuff like that.
An authentic Windoze CD can be pirated, as long as it can be validated.
Making a copy of a Windoze CD or DVD is perfectly legal. Using it on more than one computer is what's illegal. And yes, I also have a "pirated" Windows CD as well, though that's because the CD was lost/destroyed/something. The way I see it is the computer still had a valid and legal Windows 98SE, regardless of what CD key I put in.
NGTM-1R: Currently considering spending the rest of the day in bed cuddling.
GTSVA: With who...?
Nuke: chewbacca?
Bob-san: The Rancor.

 

Offline Stealth

  • Braiiins...
  • 211
The way I see it is the computer still had a valid and legal Windows 98SE, regardless of what CD key I put in.

wow... you're still running windows 98SE?! ?!?!?

i got rid of that nonsense in 2003!