As for anecdotes<stats... you can sit at the other side of the pond looking at numbers all you like; some of us have that little thing called experience. Beats the crap out of book-learning any day. Ask any honest statistician (that has left college).
Hmm. So, my Grandmother, who has lived through some serious **** in her time and survived it with not so much as a scratch, and thus has some experience living, is a better source of medical advice (or advice on anything, really) just because of her experience?
Sorry, but facts (cold and hard ones, backed by statistics and studies and book learning and all that) beat personal experience any time.
She'd be a good source of info on stuff she'd experienced. If she happens to be a doc, yep, I'd go with her medical advice over a bunch of video gamers quoting what they got off the internet. If she'd been in and out of hospital a lot as a patient, I'd surely want to talk to her about the experience - if I was looking to find out how good the service was.
Look at it this way: I commute each and every day, squeezed in a cattle truck of a train. It's crap, overcrowded, and damned unreliable. ****, I'm glad I got far enough up the chain to set my own working hours, because having to hit a definite start time was a *****. Wanna prebook a long-distance journey? Make sure you leave a train or two spare 'cos you cannot depend on them. But it doesn't matter, because every month they print a shiny new set of stats and figures telling me just how good the service is, and how the reliability is better than ever. Meanwhile, I sit back and think
horse****.
I even have to produce KPIs. Trying to defend yourself with 99% uptime when things went to **** during peak time does not buy you many friends. So I don't rely on the figures. They're a nice-to-have for the senior management.
You won't sell me on stats over experience. I'm gonna marry a professional statistician. She knows more about how they get screwed around with than any of us put together.
As for book-learning, I could hire book-learned folks all day, but they wouldn't do me any good. That's why we stick them in the kiddie pool on dog**** wages to learn. Hell, I was book-learned once and thought I knew everything; then real life smacked me in the face. It happens to us all eventually... except maybe academics.