My new mouse came today. I plugged it in and the scroll wheel doesn't work. I did some basic troubleshooting, and after achieving no results, I went to Microsoft's hardware support website to see about getting the ball rolling on a warranty repair/replacement.
words
In the immortal words of Lewis Black, "SONOFA*****!"
I guess they just have a stereotype to live up to.
Chapter 2: **** the busted website. Let's call tech support.Flashing back to the late 1990's, when I identified that there was a problem with my new mouse, I started documenting everything. I documented the problem, the method of diagnosis, and every troubleshooting step I went through, because the last time I had a faulty piece of hardware, standard practice in the industry seemed to be for tech support personel to keep you on the line for eight hours playing a rousing game of 1001 Troubleshooting Steps (only 998 of which are unrelated to the issue you've described!).
Today, almost as soon as I told them that I had an issue with a recently-purchased piece of hardware, they went into the process of replacing it. Aside from checking to make sure the PID was under warranty, there were no questions asked, and no additional troubleshooting required. In fact, I don't even have to send the broken mouse back; they're replacing it entirely in good faith.
I'm kind of taken aback by this episode. It's just so completely opposite to what I expected, based on (distant) past experience. I think I'll probably remain in a state of disbelief, until the replacement shows up at my door.