Cheers :-) I tried that, but perhaps I did something wrong. I viewed the debug long. I tried to copy and paste it here, but apparently it is over 50,000 characters long so it couldn't be posted. Apologises for sounding like a noob, but what am I supposed to do with the debug log? If I click on upload debug log a pop up box sating 'The most recent log was generated 68 days ago at 22:22:45. Is this when you encountered the problem?'
Should I click 'Yes, upload' to this? Is the '68 days ago' referring to the last time it was updated or similar?
Any advice greatly appreciated :-)