First off, to clear up a misconception I saw earlier, the Discord server is an official part of the HLP community, and the same community guidelines posted here apply to the Discord as well. As the guidelines note, the only functional difference between the two is that there may be instances on Discord when a single moderator may have to take immediate action, due to the real-time nature of a chat room. However, any longer-lasting consequences are still discussed amongst the moderators before being implemented, as they were in this case.
I'm not sure why Fusion finds it hard to believe that the moderators didn't know about the existence of his alternate account before now. It's no exaggeration that there are over 3000 members on the Discord server. We're not going to notice any particular one of them unless they're online and actively posting. I can't speak for any of the other moderators, but I for one am not in the habit of looking through that list of 3000 names for a user I might recognize. And personally I can't think of a reason why I'd have two separate active Discord accounts that are members of the same server.
This I actually explained before, so lemme put more emphasis on this matter.
Discord is multi-billion dollar corporation of with estimated 200 milion active users. Even if they hire an army of moderators, it's impossible to manually manage a community of this scope, divided into potentially hundreds of thousands of servers. Hence native moderation of Discord relies on various tools for automation and mass-management of things. We're not even sure if the closed server that was the original cause of Fusion's issue was even closed by a human being or a bot that simply received enough reports to deploy automated action and wiped the place down. This works like that in a lot of massive services. I'd not be surprised if that was the case, but with no contact with Discord management, we can only speculate because we really won't ever know.
So yeah, we probably have this exact case here. An user who got banned out of nowhere, without notice, after years of inactivity, accidentally caught within range of automated sanitation systems run by people who simply see the numbers of reports, people banned, servers deleted and on.
Did he violate Discord rules by creating an alt? Yes, he did. Was he treated accordingly by the Discord itself? Hell, no. Discord basic rules and EULA are simply mandatory things that must be here, rendered effectively abstract during direct usage by sheer scale of the platform itself.
But here we are, a human being talking to human being, dealing with daily grind of life. Applying Discord rules directly into complex, nuanced mundane situations would be an act entirely disattached from actual reality and in this case, also an act of harm towards users aggrieved by Discord's damage control. That's why states maintain courts of multiple types and levels. Current claim of moderation claiming that actions of users happening outside HLP causing no impact of this user's daily is much more favouring for fairer judgment and action by simply localizing it.
Tldr: Should we turn a blind eye? Yes and it's humane thing to do so, but also depends on a situation. It's impossible for Discord to execute their own rules and it's impossible for users to always comply. It doesn't mean that Discord rules make no sense nor that they should be ignored. If we find reasoning of Discord moderation valid, we should follow, but we should not let some corporate bots and figures dictate how the life in HLP should look like. It means that local rules of a given community should be a priority, because this approach is grounded in actual situations, not abstracts.
I'm surprised that the concept of taking a user's past actions into account when making moderation decisions is controversial in any way. Like...that's exactly how moderation works. If a user shows a pattern of behavior over time, then they're obviously going to be scrutinized more closely for any repeats of that behavior. It's like the real-life principle of a repeat offender getting harsher punishments for crimes. (And no I'm not suggesting that we're operating based on any sort of legal framework, it's just a simile.) I want to reiterate that this was not a case of someone posting "something stupid," or an opinion that other people might disagree with. This was a user making blatantly antisemitic statements on multiple occasions, which is an egregious violation of the community guidelines no matter how you slice it.
Taking immediate assumption that any suspicious action of an user who has past violations is an another violation is a cognitive bias. This is what I believe happend here. In this case, it's actually a cognitive bias driven by false intuition. Who has past violations is more likely to commit further violations in the future… But it's not always the case.
Even people with past transgressions have right to defend themselves. Even people with past transgressions deserve fair, unbiased treatment. Even people with past transgressions deserve justice. This is democracy. This is humanity. This is objectivity.
We're talking about a fuzzy limbo of information. The very reason why making fair judgments and actions is and was always hard. I acknowledge that this situation bears all signs of being "something strange and suspicious" for moderator team, so I am not refuting moderation's decision to act. I'd act myself. But I'd investigate this case further and gather more information in order to form deeper assessment and commence action more suitable to actual situation. Otherwise moderation is effectively disattached from the very case they try to moderate.
If indefinite length of negative past actions are always considered with no respect given to current behavior trends with respect to moderation decisions then don't be surprised that street goes both ways.
You keep saying the team is stretched and needs new mods the community trust... Given how often moderation decisions are taken issue with around here perhaps the current mods don't have as much trust as they think. Hell most of you don't really even participate in the community outside of popping off in the political thread or general areas on discord. I stopped participating in those areas because it seemed like Ryan got special treatment able to be super aggressive saying things with tones the rest would get warned for. Anecdotal but whatever. Perhaps the unspoken Internet rule of legacy leadership makes kings should no longer apply. Like why is Mage anywhere near moderating? His only credential is being first to Discord and Well Acktually-ing things once every couple months in SCP.
Maybe it's time for out with the old and in with the new. A moderation team that's actually active in the community AND has everyone's respect because of it.
Lafiel, Nyctaeus, Oddgrim, Admiral Nelson, Grizzly, Colt, Renegade Paladin, WookieJedie, DefCynodont, ShivanSPS, Darius, Kestrelius. I could probably list more.
EDIT: Serious question to the entire moderation team... If you weren't a moderator anymore, would you even still be active in the HLP server anymore?
I'm around for 17 years in registered account and I was lurking around long before. I worked on majority of active projects or contributed something, released millions of polygons, gigabytes of textures, several campaigns as either a lead, project member or contributor… And I feel like I know this community well.
And I have this anxious feeling, that the community divided long time ago. Most of the core modder community moved to dedicated servers with their activities and it's a logical step when the project evolves… But the space inhabited by the core modder community and their activities hosts not only active modders, but also people still interested in modding activities or participating in the mundane life of the community, but are repulsed by mainsteam HLP server. They speak about dramas, mismoderation, mistreatment, inertia and chaos. Some people there specifically want to remain outside reach of authorities of HLP, but I rather approach their stances with cold distance.
Fusion's case is another situation when the old wounds open, old conflicts escalate again and the divisions grow. Seclusion of this case happening on the forum... Is not a seclusion. It's an illusion. Each time this happen, it's echoing around, contaminating discussion spaces both prive and open. Every time this happens, a people's perception of the community eroding and degenerating grows. In the last couple years, I happened to get DMs and PMs of people I don't even recognize. Apparently some of those names - for some reason - recognize me as the proper human being to speak about things and share their worries. I sometimes wonder about their reasoning.
Perhaps the divisions grew too deeply. Perhaps the social formula the community is operating on shows its deep, inborn flaws and requires correction. Perhaps this is the right time to talk about upgrades to the governance strucure. I perhaps agree that some people should leave the moderation circle, for the modding community should not be moderated only by people who aren't participating in the modding activities, as those are not representative for the modding community. I was happy to see Naomi joining, both as a member of BTA team and a person with so much cordiality and compassion in her heart, But I do respect her decision to step down, if that's stratching her emotional integrity too much.
I also don't think that current authority should be simply replaced, as not all of them are lacking competences and they provide experience. It's also hard to disagree with Karaj about shortages. It's hard to find suitable people, but I say we need some rotations.
And it
should not be about who is good, who is bad. It should be about breathing fresh air into the authority. It should be about drafting an improved administration/moderation formula that the community would welcome with promise. A way to make the community more inclusive and less repulsive.
I was asked to join the moderation at least 3 times in the last couple years. Recently I was mentioned like 5 times by different people as suitable candidate. Let's say I feel I slowly maturate for this decision, even if I avoided it for years. But I'm yet to make any decisions.